Frequently Asked Questions
Product & Licensing
What devices does VSF Security Software support? +
VSF Security Software supports Windows 10/11, macOS 12+, Android 9+, iOS 15+, and Linux, providing comprehensive cross-platform protection.
What is your refund policy? +
We offer a full 30-day money-back guarantee. If you're not completely satisfied, contact our support team for a hassle-free refund.
What makes VSF different from other antivirus software? +
VSF uses next-gen AI-powered detection that identifies threats in real-time, combined with a lightweight engine that won't slow down your system.
How quickly can I get set up? +
Installation takes less than 5 minutes. Download, run the installer, and our software automatically configures optimal protection settings for your device.
Can I protect multiple devices? +
Absolutely. Our Professional and Enterprise plans cover multiple devices under a single subscription, making it easy to protect your entire household or office.
Support & Billing
How do I request a refund? +
We offer a 30-day money-back guarantee on all licenses. Contact us at 844-860-0898 or email support@vsfsecurity-software.com and we'll process your refund promptly. For full details, see our Refund Policy.
What will appear on my credit card statement? +
Your charge will appear as VSF Security Software or a similar descriptor. If you don't recognize a charge, contact us at 844-860-0898 before disputing it with your bank — we can look it up and resolve it quickly.
How do I receive my license key? +
After payment is confirmed, your license key is emailed instantly to the address you provided at checkout. Check your inbox and spam folder. If you don't receive it within 10 minutes, contact us at support@vsfsecurity-software.com.
How many devices can I install on? +
The number of devices depends on your license tier. Single-device licenses cover 1 device. Multi-device licenses (3, 5, or unlimited) can be installed on the stated number of devices. You can always upgrade your license by contacting support.
I have a billing problem — what should I do? +
Please contact us first at 844-860-0898 or support@vsfsecurity-software.com. Most issues are resolved within 1–3 business days — much faster than a bank dispute. See our Before You Dispute page.
Can I cancel my order? +
Since licenses are delivered digitally and instantly, cancellation before delivery may be possible if requested immediately. Contact us at 844-860-0898 or support@vsfsecurity-software.com right away. After delivery, our 30-day money-back guarantee applies.